Terms of Service

Who can use it

• You must be 14 or older, or have a parent’s or guardian’s permission.
• One account per person. Keep your details accurate, and keep your email account secure: it’s how you sign in.

Booking courts

• You can request and book court time through CourtCity. When a facility confirms, the court is yours for that time, under the facility’s rules for use, fees, and cancellations.
• For facilities that don’t take bookings in CourtCity yet, we link to where they do, and that site’s terms apply to that booking.
• If a facility has to cancel a booking, we tell you right away, with the reason they give.
• If a facility has a no-show fee and you don’t turn up for a booking, it can charge that fee to a card you saved with it. It’s charged only when the facility’s staff confirm it, never automatically, and you get a receipt.
• A booking the facility makes for you at its desk carries its listed price, which you pay at the desk.
• At some facilities a booking you pay for online carries a CourtCity booking fee on top of the facility’s price. It is shown as its own line at checkout before you pay, and when your payment is refunded, the fee is refunded in the same proportion.

Lessons, clinics, and programs with a fee

• Some sessions run by coaches and facilities charge a fee. Where the host takes cards in CourtCity, you pay when you join: your spot is held for 10 minutes while you pay, and it’s yours once the payment goes through. Elsewhere you pay the host at the session.
• The coach or facility is the seller; Stripe processes the payment for them and your card details never reach us.
• Leave at least 24 hours before the start and you get the whole fee back. Leave later and you don’t. If the host cancels the session or takes you off the list, you get the whole fee back.
• A league or tournament follows its organiser’s refund rule instead, shown before you register: a full refund until the schedule (or the draw) is out, until a set number of days before the first match, or until sign-up closes. If the organiser takes you off the list, you get the whole fee back; if a league is cancelled mid-season, you get back the share for the nights not played.
• If a spot opens from the waitlist, it’s offered to you for 12 hours to pay; after that it goes to the next player.

Court information

• CourtCity builds its court listings from facilities, public open data, and reports from players, and keeps them up to date. If something is wrong, tell us from the court’s page and we’ll fix it.
• Busyness is an estimate from check-ins and past patterns, not a guarantee that a court is free.

Games and other players

• Hosts organize their own games and are responsible for them. Players are responsible for their own conduct.
• Sports carry a risk of injury. You take part at your own risk; play within your ability and follow the facility’s rules.
• When you and your opponent arrange a league or tournament match at a public park, nothing is reserved: the courts are first come, first served, so follow the park’s posted rules and hours. We record only the time and place you agreed; we don’t hold, book, or check the court. At a venue, book a court to be sure of one.
• Be respectful. Report players, games, or courts that break these terms.

What you post

• You keep ownership of what you post, such as game descriptions, updates, and reports. You allow us to store and show it in the service so it can work.
• Don’t post anything illegal, hateful, harassing, or misleading, spam, or other people’s personal information. This includes messages in game chats.
• Players can report a message or a game and block another player. We can remove a reported message that breaks these terms and limit how many messages an account can send. A game three players report is hidden from lists until we review it, and we can cancel one that breaks these terms.
• Report how busy a court is only as you find it. If an account’s busyness reports keep disagreeing with other players’, we can stop counting its check-ins and reports.

Event organisers

• An event organiser is a business with no courts of its own that runs tournaments at partner venues: venues that take bookings here and accept its request for courts. We approve each organiser and can review its events before players see them, send one back with a note, or pause an organiser.
• The organiser runs its events, sets their rules and fees, and is responsible for them; tell us about a problem from the organiser’s page. What the organiser pays a venue for courts is agreed between the two of them, outside the app.
• A venue decides whether to accept a request and which courts to give. A request it doesn’t answer within 7 days lapses.
• A venue can take back courts it gave, or close, with a reason the organiser and its players see. The organiser then has 7 days, or until the event starts, to get new courts; otherwise the event is cancelled and its players refunded.

Facility accounts

• Only claim a facility you are authorized to represent. Claims are reviewed and can be refused or revoked.
• Facilities are responsible for their listing, hours, closures, and booking decisions, and for how they use the customer records they keep here, including through the systems they connect with API keys. Keep API keys secret; what is done with a key is done by the facility.
• While the pilot runs, CourtCity charges businesses nothing; card payments carry Stripe’s processing fee, which CourtCity covers on bookings paid online unless agreed otherwise. After the pilot, CourtCity charges each business one way, agreed with it and shown on its Payouts page: a booking fee its players pay on top of bookings paid online, a percentage of each booking paid online, or a monthly subscription taken from its Stripe balance. Each month’s CourtCity fees are on an invoice sent with the business’s monthly statement.
• If a player’s bank disputes a card payment, Stripe takes the amount from the business’s balance until the bank decides, and gives it back if the business wins. The business answers the dispute with its evidence in its Stripe dashboard before the deadline; we email its owners when one opens and when it closes, and when a payout to its bank fails.

Fair use

• Don’t try to get around limits or security, scrape the service beyond normal use, create accounts automatically, or pretend to be someone else.
• We may limit, suspend, or close accounts that break these terms, and remove content that does.

The service itself

• CourtCity is provided as it is, and features may change or stop. We work to keep it running but can’t promise it will always be available or error-free.
• To the extent the law allows, CourtCity isn’t liable for indirect or consequential losses. Nothing here limits rights you have under consumer protection law.

Ending

You can stop using the service at any time. To have your account deleted, email privacy@courtcity.ca from your account’s address; we do it within 30 days.

Law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.

Changes

If we change these terms, we’ll update the date above, and for important changes we’ll tell you in the app or by email before they take effect.